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ABOUT US

Our Team

Team

Our team are dedicated and passionate and have come to the Ombudsman as specialists in their field. All of our Ombudsman are legally qualified professionals many of whom have studied or are studying for their masters. All ADR officials are appointed on a permanent basis, following a robust assessment and are subject to ongoing learning and development.

The Executive Team

Picture of Kevin Grix, part of the The Executive Team
Kevin Grix
Chief Executive Officer and Chief Ombudsman
Kevin was appointed in 2008 and is responsible for directing the activities of the Ombudsman. He read law at university for 3 years and graduated with honours, prior to studying to be a Barrister in London at the Inns of Court School of Law.
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Picture of Judith Turner, part of the The Executive Team
Judith Turner
Deputy Chief Ombudsman
Judith read Law at King’s College London for 3 years before graduating with honours in 1998. She then went on to complete the Legal Practice Course (LPC) and a training contract before qualifying as a solicitor in 2001.
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Picture of Billy Quinn, part of the The Executive Team
Billy Quinn
Managing Director
Billy joined the Dispute Resolution Ombudsman Limited Board in 2014 as a Non-Executive Director, serving as Board Chair 2017-18. He was appointed as Group Managing Director of Dispute Resolution Ombudsman in 2016.
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The Senior Management Team

Picture of Dawn Hamlet, part of the The Senior Management Team
Dawn Hamlet
HR Manager
Picture of Sarah Simmonds, part of the The Senior Management Team
Sarah Simmonds
Head of Consumer and Member Services
Picture of Matthew Thomas, part of the The Senior Management Team
Matthew Thomas
Contract Manager
Picture of Richard Griffin, part of the The Senior Management Team
Richard Griffin
Membership Director
Picture of Kate Slater, part of the The Senior Management Team
Kate Slater
Head of Marketing & Communications
Picture of Dominique Marshall, part of the The Senior Management Team
Dominique Marshall
Head of Process, Quality and Risk

Support Team

Picture of Natalie Freeman, part of the Support Team
Natalie Freeman
Relationship Manager
Picture of Jo Blackwell, part of the Support Team
Jo Blackwell
Accounts Assistant

Lead Ombudsman

Picture of Rosie Tackley, part of the Lead Ombudsman
Rosie Tackley
Lead Ombudsman

Qualifications

Bachelor of Arts Degree (BA Hons)

Master of Sciences Degree (MSc)

Graduate Diploma in Law (GDL)

Post Graduate Diploma in Legal Practice (LPC)

BTEC Level 5 Investigations and Complaint Handling

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Picture of Teniola Opara, part of the Lead Ombudsman
Teniola Opara
Lead Ombudsman

Qualifications

Bachelor of Law Degree (LL.B)

Masters of Law (LLM) in International Dispute Law

Extended level 3 Diploma in business

Picture of Danielle Turner, part of the Lead Ombudsman
Danielle Turner
Deputy Lead Ombudsman

Qualifications

Bachelor of Law Degree (LL.B)

Masters of Law (LLM)

The Ombudsman Team

Picture of Tom Wicks, part of the The Ombudsman Team
Tom Wicks
Ombudsman
Picture of Claire Osbourne, part of the The Ombudsman Team
Claire Osbourne
Ombudsman
Picture of Bethany Smith, part of the The Ombudsman Team
Bethany Smith
Ombudsman
Picture of Jessie Smith, part of the The Ombudsman Team
Jessie Smith
Ombudsman
Picture of Samuel Behrens, part of the The Ombudsman Team
Samuel Behrens
Ombudsman
Picture of Ross Jones, part of the The Ombudsman Team
Ross Jones
Ombudsman
Picture of Roosi Sorra, part of the The Ombudsman Team
Roosi Sorra
Ombudsman
Picture of Connor Hare, part of the The Ombudsman Team
Connor Hare
Ombudsman
Picture of Vivien El Felah, part of the The Ombudsman Team
Vivien El Felah
Ombudsman
Picture of Amy Burman, part of the The Ombudsman Team
Amy Burman
Ombudsman
Picture of Joshua Tralau-Stewart, part of the The Ombudsman Team
Joshua Tralau-Stewart
Ombudsman
Picture of Anna Matthews, part of the The Ombudsman Team
Anna Matthews
Ombudsman
Picture of Haider-Ali Maqsood, part of the The Ombudsman Team
Haider-Ali Maqsood
Ombudsman

The Consumer Member Services

Picture of Hannah Young, part of the The Consumer Member Services
Hannah Young
Triage Lead
Picture of Tia Clark, part of the The Consumer Member Services
Tia Clark
Contact Advisor
Picture of Donna Thomas, part of the The Consumer Member Services
Donna Thomas
Contact Advisor
Picture of Bona Kyungu, part of the The Consumer Member Services
Bona Kyungu
Contact Advisor
Picture of Ramisah Chowdhury, part of the The Consumer Member Services
Ramisah Chowdhury
Contact Advisor
Picture of Samantha Harris, part of the The Consumer Member Services
Samantha Harris
Contact Advisor
Kevin Grix
Chief Executive Officer and Chief Ombudsman
Kevin was appointed in 2008 and is responsible for directing the activities of the Ombudsman. He read law at university for 3 years and graduated with honours, prior to studying to be a Barrister in London at the Inns of Court School of Law.
Read More
Judith Turner
Deputy Chief Ombudsman
Judith read Law at King’s College London for 3 years before graduating with honours in 1998. She then went on to complete the Legal Practice Course (LPC) and a training contract before qualifying as a solicitor in 2001.
Read More
Billy Quinn
Managing Director
Billy joined the Dispute Resolution Ombudsman Limited Board in 2014 as a Non-Executive Director, serving as Board Chair 2017-18. He was appointed as Group Managing Director of Dispute Resolution Ombudsman in 2016.
Read More
Dawn Hamlet
HR Manager
Sarah Simmonds
Head of Consumer and Member Services
Matthew Thomas
Contract Manager
Richard Griffin
Membership Director
Kate Slater
Head of Marketing & Communications
Dominique Marshall
Head of Process, Quality and Risk
Natalie Freeman
Relationship Manager
Jo Blackwell
Accounts Assistant
Rosie Tackley
Lead Ombudsman

Qualifications

Bachelor of Arts Degree (BA Hons)

Master of Sciences Degree (MSc)

Graduate Diploma in Law (GDL)

Post Graduate Diploma in Legal Practice (LPC)

BTEC Level 5 Investigations and Complaint Handling

Read More
Teniola Opara
Lead Ombudsman

Qualifications

Bachelor of Law Degree (LL.B)

Masters of Law (LLM) in International Dispute Law

Extended level 3 Diploma in business

Danielle Turner
Deputy Lead Ombudsman

Qualifications

Bachelor of Law Degree (LL.B)

Masters of Law (LLM)

Tom Wicks
Ombudsman
Claire Osbourne
Ombudsman
Bethany Smith
Ombudsman
Jessie Smith
Ombudsman
Samuel Behrens
Ombudsman
Ross Jones
Ombudsman
Roosi Sorra
Ombudsman
Connor Hare
Ombudsman
Vivien El Felah
Ombudsman
Amy Burman
Ombudsman
Joshua Tralau-Stewart
Ombudsman
Anna Matthews
Ombudsman
Haider-Ali Maqsood
Ombudsman
Hannah Young
Triage Lead
Tia Clark
Contact Advisor
Donna Thomas
Contact Advisor
Bona Kyungu
Contact Advisor
Ramisah Chowdhury
Contact Advisor
Samantha Harris
Contact Advisor

Contact

Call us on
Monday to Friday: 9am to 5pm
Email us at