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The Furniture & Home Improvement Ombudsman

The Furniture &
Home Improvement
Ombudsman

Inspiring Consumer Confidence
Since 1992

We are an independent, not-for-profit organisation specialising in Alternative Dispute Resolution (ADR) services for consumers and businesses.

For Consumers

If you don't feel satisfied after going through a business's complaint process, we're here to help.
MAKE A COMPLAINT

For Businesses

We don't just help resolve disputes, we work to raise standards across the whole industry.
BECOME A MEMBER

Inspiring Consumer Confidence
Since 1992

The Furniture & Home Improvement Ombudsman, is an independent, not-for-profit, government-approved organisation set up to help resolve disputes and raise standards.

Our highly-trained staff provide impartial Alternative Dispute Resolution (ADR) services to consumers and businesses, helping both sides reach a fair and reasonable outcome, which is binding on our members.

More about us
How The Furniture & Home Improvement Ombudsman works

Our weekly webinars for businesses are designed to address and examine topics that members face on a regular basis. They draw on 25 years of knowledge and review real life examples and casestudies, to give clear guidance and confidence to teams and individuals so they can implement improvements to their customer service processes.

Our articles, blogs and publications cover a range of topics for members, stakeholders and consumers.

Our articles, blogs and publications cover a range of topics for members, stakeholders and consumers.

Contact

Call us free on
Monday to Friday: 9am to 5pm
Email us at