Upcoming courses
Feb
Apr
Jun
Courses
Jan
A two-day training course which has been developed to support providers of goods and services to raise standards across its customer service provision.
Jan
By understanding the legal and behavioural aspects of complaints, this programme will help you deal with your complaints more efficiently and in a fair manner. How? By showing you when the consumer might have a justified complaint and giving you the tools to deal with it in the right way first time around.
Feb
A one-day training course which has been developed to support providers of goods and services to raise standards across its customer service provision.
Mar
A two-day training course which has been developed to support providers of goods and services to raise standards across its customer service provision.
Mar
This one-day City & Guilds Accredited course will cover the existing rules and principles of data protection law and best practice, and introduce the changes that are being made by the GDPR and Data Protection Act 2018. It will seek to inform delegates of the law, their responsibilities and offer practical advice to ensure effective application of this new legislation.
Apr
A one-day training course which has been developed to support providers of goods and services to raise standards across its customer service provision.
May
A two-day training course which has been developed to support providers of goods and services to raise standards across its customer service provision. The event has been written by The Furniture & Home Improvement Ombudsman and is tailored to businesses in these sectors.
May
This one-day City & Guilds Accredited course will cover the existing rules and principles of data protection law and best practice, and introduce the changes that are being made by the GDPR and Data Protection Act 2018. It will seek to inform delegates of the law, their responsibilities and offer practical advice to ensure effective application of this new legislation.
Jun
A one-day training course which has been developed to support providers of goods and services to raise standards across its customer service provision.
Jul
A two-day training course which has been developed to support providers of goods and services to raise standards across its customer service provision.
