This one-day City & Guilds Accredited course will cover the existing rules and principles of data protection law and best practice, and introduce the changes that are being made by the GDPR and Data Protection Act 2018. It will seek to inform delegates of the law, their responsibilities and offer practical advice to ensure effective application of this new legislation.

In this session, we look at the channels through which to encourage feedback which can be used by the business to improve its process and meet its customer’s evolving needs. We also consider the impact of social media and look at some do’s & dont's in relation to managing negative reviews.

This 20 minute webinar is full of tips and techniques to implement into your own and your teams’ ways of working, with the aim of helping both sides reach an amicable solution as quickly as possible.

When does a consumer have the right to change their mind and cancel the contract? In this Webinar we look at the difference that the sales channel can make to a consumer’s right to change their mind.