This one-day City & Guilds Accredited course will cover the existing rules and principles of data protection law and best practice, and introduce the changes that are being made by the GDPR and Data Protection Act 2018. It will seek to inform delegates of the law, their responsibilities and offer practical advice to ensure effective application of this new legislation.

By understanding the legal and behavioural aspects of complaints, this programme will help you deal with your complaints more efficiently and in a fair manner. How? By showing you when the consumer might have a justified complaint and giving you the tools to deal with it in the right way first time around.

At times you may deal with customers who are vulnerable. Defining vulnerability as a concept can be tricky in itself and providing inclusive policies is vital to ensure that you are compliant with the law and being fair to all of your customers, or potential customers.

A two-day training course which has been developed to support providers of goods and services to raise standards across its customer service provision. The event has been written by The Furniture & Home Improvement Ombudsman and is tailored to businesses in these sectors.

In this session, we look at the channels through which to encourage feedback which can be used by the business to improve its process and meet its customer’s evolving needs. We also consider the impact of social media and look at some do’s & dont's in relation to managing negative reviews.

In this 20 minute webinar we provide a brief overview of the small claims court process and the importance of ADR as an early resolution mechanism.

In this 20 minute webinar we will discuss the benefits of being part of an Ombudsman for both consumers and the business

In this webinar, Judith Turner, Deputy Chief Ombudsman and the team will discuss a range of case studies from disputes that have been brought to the Furniture & Home Improvement Ombudsman. 

In this Webinar we cover Service Provider’s duties under the Equality Act 2010 with specific reference to what service providers need to do to ensure they comply with equality law.  

When does a consumer have the right to change their mind and cancel the contract? In this Webinar we look at the difference that the sales channel can make to a consumer’s right to change their mind.