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TRAINING

Weekly webinars on topics to improve standards within the furniture and home improvement industries.

Courses

Upcoming courses

Consumer law and Customer Service - City & Guilds accredited course heading image
19
Jan
Consumer law and Customer Service - City & Guilds accredited course
  Online
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Consumer Law & Understanding Home Improvement Complaints heading image
26
Jan
Consumer Law & Understanding Home Improvement Complaints
  Online
More Information
Consumer law and Understanding Home Improvement Complaints - City & Guilds accredited course heading image
21
Feb
Consumer law and Understanding Home Improvement Complaints - City & Guilds accredited course
  Online
More Information
Consumer law and Customer Service - City & Guilds accredited course heading image
02
Mar
Consumer law and Customer Service - City & Guilds accredited course
  Online
More Information
City & Guilds Accredited - General Data Protection Regulation (GDPR) heading image
13
Mar
City & Guilds Accredited - General Data Protection Regulation (GDPR)
  Online
More Information
Consumer law and Understanding Home Improvement Complaints - City & Guilds accredited course heading image
25
Apr
Consumer law and Understanding Home Improvement Complaints - City & Guilds accredited course
  Online
More Information
Consumer law and Customer Service - City & Guilds accredited course heading image
11
May
Consumer law and Customer Service - City & Guilds accredited course
  Online
More Information
City & Guilds Accredited - General Data Protection Regulation (GDPR) heading image
15
May
City & Guilds Accredited - General Data Protection Regulation (GDPR)
  Online
More Information
Consumer law and Understanding Home Improvement Complaints - City & Guilds accredited course heading image
27
Jun
Consumer law and Understanding Home Improvement Complaints - City & Guilds accredited course
  Online
More Information
Consumer law and Customer Service - City & Guilds accredited course heading image
13
Jul
Consumer law and Customer Service - City & Guilds accredited course
  Online
More Information
19
Jan
Consumer law and Customer Service - City & Guilds accredited course

A two-day training course which has been developed to support providers of goods and services to raise standards across its customer service provision.

  Online
More Information
26
Jan
Consumer Law & Understanding Home Improvement Complaints

By understanding the legal and behavioural aspects of complaints, this programme will help you deal with your complaints more efficiently and in a fair manner. How? By showing you when the consumer might have a justified complaint and giving you the tools to deal with it in the right way first time around.

  Online
More Information
21
Feb
Consumer law and Understanding Home Improvement Complaints - City & Guilds accredited course

A one-day training course which has been developed to support providers of goods and services to raise standards across its customer service provision.

  Online
More Information
02
Mar
Consumer law and Customer Service - City & Guilds accredited course

A two-day training course which has been developed to support providers of goods and services to raise standards across its customer service provision.

  Online
More Information
13
Mar
City & Guilds Accredited - General Data Protection Regulation (GDPR)

This one-day City & Guilds Accredited course will cover the existing rules and principles of data protection law and best practice, and introduce the changes that are being made by the GDPR and Data Protection Act 2018. It will seek to inform delegates of the law, their responsibilities and offer practical advice to ensure effective application of this new legislation.

  Online
More Information
25
Apr
Consumer law and Understanding Home Improvement Complaints - City & Guilds accredited course

A one-day training course which has been developed to support providers of goods and services to raise standards across its customer service provision.

  Online
More Information
11
May
Consumer law and Customer Service - City & Guilds accredited course

A two-day training course which has been developed to support providers of goods and services to raise standards across its customer service provision. The event has been written by The Furniture & Home Improvement Ombudsman and is tailored to businesses in these sectors.

  Online
More Information
15
May
City & Guilds Accredited - General Data Protection Regulation (GDPR)

This one-day City & Guilds Accredited course will cover the existing rules and principles of data protection law and best practice, and introduce the changes that are being made by the GDPR and Data Protection Act 2018. It will seek to inform delegates of the law, their responsibilities and offer practical advice to ensure effective application of this new legislation.

  Online
More Information
27
Jun
Consumer law and Understanding Home Improvement Complaints - City & Guilds accredited course

A one-day training course which has been developed to support providers of goods and services to raise standards across its customer service provision.

  Online
More Information
13
Jul
Consumer law and Customer Service - City & Guilds accredited course

A two-day training course which has been developed to support providers of goods and services to raise standards across its customer service provision.

  Online
More Information

Contact

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Monday to Friday: 9am to 5pm
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