In this session, we look at the channels through which to encourage feedback which can be used by the business to improve its process and meet its customer’s evolving needs. We also consider the impact of social media and look at some do’s & dont's in relation to managing negative reviews.

A two-day training course which has been developed to support providers of goods and services to raise standards across its customer service provision. The event has been written by The Furniture & Home Improvement Ombudsman and is tailored to businesses in these sectors.

In this Webinar we cover Service Provider’s duties under the Equality Act 2010 with specific reference to what service providers need to do to ensure they comply with equality law.  

When does a consumer have the right to change their mind and cancel the contract? In this Webinar we look at the difference that the sales channel can make to a consumer’s right to change their mind.  

In this webinar, Judith Turner, Deputy Chief Ombudsman and the team will discuss a range of case studies from disputes that have been brought to the Furniture & Home Improvement Ombudsman. 

In this 20 minute webinar we concentrate on a trader’s obligations when selling to consumers who are vulnerable.