This free 20 minute session is designed to look ahead at the future developments in consumer law both likely to arise as a result of the UK’s withdrawal from the EU and ones that are currently being debated

In this webinar we look at the how to set up and implement an effective induction process for new team members.

In this session, we look at the channels through which to encourage feedback which can be used by the business to improve its process and meet its customer’s evolving needs. We also consider the impact of social media and look at some do’s & don’ts in relation to managing negative reviews.

In a 15 minute slot, ask Judith Turner, Deputy Chief Ombudsman any questions or queries regarding your or your business's terms and conditions.