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TRAINING

Weekly webinars on topics to improve standards within the furniture and home improvement industries.

Courses

Upcoming courses

City & Guilds Accredited - General Data Protection Regulation (GDPR) heading image
25
May
City & Guilds Accredited - General Data Protection Regulation (GDPR)
  Online
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Webinar: ADR and the Courts heading image
02
Jun
Webinar: ADR and the Courts
  Online
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Consumer Law & Understanding Home Improvement Complaints (Beds & Furniture) heading image
07
Jun
Consumer Law & Understanding Home Improvement Complaints (Beds & Furniture)
  Online
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Webinar: The benefits of joining an Ombudsman heading image
16
Jun
Webinar: The benefits of joining an Ombudsman
  Online
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Principles of Consumer Law & Dealing with Vulnerable Consumers heading image
24
Jun
Principles of Consumer Law & Dealing with Vulnerable Consumers
  Stevenage, UK
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Webinar: Casestudies from the Ombudsman heading image
30
Jun
Webinar: Casestudies from the Ombudsman
  Online
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Consumer law and Customer Service - City & Guilds accredited course heading image
08
Jul
Consumer law and Customer Service - City & Guilds accredited course
  Online
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Webinar: Service provider’s duties under the Equality Act 2010 heading image
14
Jul
Webinar: Service provider’s duties under the Equality Act 2010
  Online
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Webinar: What happens if a consumer changes their mind heading image
28
Jul
Webinar: What happens if a consumer changes their mind
  Online
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Consumer Law and Customer Service (Modular Training for Service Providers) heading image
01
Sep
Consumer Law and Customer Service (Modular Training for Service Providers)
  Online
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25
May
City & Guilds Accredited - General Data Protection Regulation (GDPR)

This one-day City & Guilds Accredited course will cover the existing rules and principles of data protection law and best practice, and introduce the changes that are being made by the GDPR and Data Protection Act 2018. It will seek to inform delegates of the law, their responsibilities and offer practical advice to ensure effective application of this new legislation.

  Online
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07
Jun
Consumer Law & Understanding Home Improvement Complaints (Beds & Furniture)

By understanding the legal and behavioural aspects of complaints, this programme will help you deal with your complaints more efficiently and in a fair manner. How? By showing you when the consumer might have a justified complaint and giving you the tools to deal with it in the right way first time around.

  Online
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24
Jun
Principles of Consumer Law & Dealing with Vulnerable Consumers

At times you may deal with customers who are vulnerable. Defining vulnerability as a concept can be tricky in itself and providing inclusive policies is vital to ensure that you are compliant with the law and being fair to all of your customers, or potential customers.

  Stevenage, UK
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08
Jul
Consumer law and Customer Service - City & Guilds accredited course

A two-day training course which has been developed to support providers of goods and services to raise standards across its customer service provision. The event has been written by The Furniture & Home Improvement Ombudsman and is tailored to businesses in these sectors.

  Online
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01
Sep
Consumer Law and Customer Service (Modular Training for Service Providers)

In this session, we look at the channels through which to encourage feedback which can be used by the business to improve its process and meet its customer’s evolving needs. We also consider the impact of social media and look at some do’s & dont's in relation to managing negative reviews.

  Online
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