You will play a key role within a team of contact advisors providing first line support to consumers, providing guidance on our complaint service. Your role will be responsible for handling all types of customer contacts including telephone calls, emails and social media. You will be handling customer enquiries and complaint calls whilst ensuring accurate information is recorded on our systems. maintaining customer service in line with agreed service levels.
Dispute Resolution Ombudsman Limited is an independent not-for-profit, government approved Ombudsman. The Dispute Resolution Ombudsman Limited, incorporating The Furniture and Home Improvement Ombudsman and Rail Ombudsman provides alternative dispute resolution for the rail, retail, furniture, home improvement and other consumer services sectors.
Our vision is to inspire consumer confidence, raise industry standards and resolve disputes without the need for costly litigation. We are neither a consumer champion nor a trade body.
We operate independently to ensure fairness in every case. with the aim of building a bridge between both sides, to resolve disputes and reach the right resolution. We're totally independent which means we can be trusted to help reach an agreement that is fair for both parties.