Latest Vacancies
This is an exciting and unique opportunity to join a growing organisation which provides Alternative Dispute Resolution (ADR) to a range of businesses and their consumers.
You will play a lead role within a team of experienced legal and ADR professionals resolving disputes between businesses and consumers. Your primary role will be to assess evidence, conciliate/mediate and adjudicate on an assigned case load. You will be expected to give legal advice on consumer law and complaint management to subscribing members and deliver both internal and external training workshops.
As well as supporting colleagues on a day to day basis, you will be responsible for providing training against strict SLAs. You will need to demonstrate expert knowledge of relevant aspects of ADR and the rail/furniture & home improvement industry and any other sectors within which the Ombudsman operates.
Dispute Resolution Ombudsman Limited is an independent not-for-profit, government approved Ombudsman. The Dispute Resolution Ombudsman Limited, incorporating The Furniture and Home Improvement Ombudsman and Rail Ombudsman provides alternative dispute resolution for the rail, retail, furniture, home improvement and other consumer services sectors.
Our vision is to inspire consumer confidence, raise industry standards and resolve disputes without the need for costly litigation. We are neither a consumer champion nor a trade body.
We operate independently to ensure fairness in every case. with the aim of building a bridge between both sides, to resolve disputes and reach the right resolution. We're totally independent which means we can be trusted to help reach an agreement that is fair for both parties.
Benefits
Competitive Salaries
We benchmark our salaries on an annual basis to ensure they remain competitive within the sector.
Holiday Allocation
We offer a generous holiday allocation with an extra day off for team member's birthdays.
Wellness
Mental health and team well-being is something we hold in high regard. We have introduced free fruit deliveries every Monday and a space where our teams can take some time out to play pool or table tennis. If sports aren't your thing, we also have an active book club.
Company Pension Scheme
We offer a pension scheme through the People’s Pension who are easy to use and offer one of the largest master trust workplace pensions in the UK.
Insurance Protection
We offer some great insurance policies to our work force to help and support them though the challenges that life can bring.
Free Parking
We are lucky to be able to offer free onsite parking within our office space in Stevenage, making access to work easy and safe.
What our staff say...
They have supported me in achieving my goals
My name is Scott Mills and I started working at Dispute Resolution Ombudsman as an Assistant Ombudsman in April 2018. After working in sales and recruitment for a couple of years, I thought it was going to be difficult to adjust as I had no previous legal experience. The Ombudsman provided a thorough training programme which saw me through five accreditations and a BTEC qualification. After my probationary period I was promoted to the role of Ombudsman and was given the opportunity to assist in launching the Rail Ombudsman in November 2018.
The Ombudsman had created a platform for me to build the key skills I need to pursue a career in law. I recently made the decision to return to University with the aim of qualifying as a solicitor. The Ombudsman enabled me to further my studies whilst working, I am currently studying for my LPC and Master’s at the University of Hertfordshire. I have consistently felt that the Ombudsman has advocated my education and professional development, actively taken an interest in what my aspirations are and supported me in achieving my goals.
I look forward to my upcoming career
Having joined the company in 2018 as an Ombudsman, I have recently been promoted to a Lead Ombudsman level. In my Ombudsman role, I spend my day impartially investigating cases. This frequently involves in depth research to establish the facts of the case whilst balancing the expectations of both the consumer and service provider. In the initial stage of the case I mediate disputes between the parties to allow for a more informal resolution to be reached. However, if this is not possible, a written decision will be issued which focuses on the principle of fairness. Due to the nature of my academic background, I particularly focus on accessibility cases and those regarding matters relating to equality.
In my role as a Lead Ombudsman, I take a proactive approach in supporting the team with cases and analysing our process to identify how to increase efficiency in the way we handle cases. I train new members of staff to support them in learning the role and being confident with their case work. I undertake a flexible approach in liaising with consumers and service providers to ensure that I fully understand the complaints being raised.
In my time at the Ombudsman I have developed my research skills in addition to knowledge of the industry. I feel supported by the Ombudsman for my future personal development and look forward to my upcoming career with Dispute Resolution Ombudsman.
