The quality of photographs and the availability of smart-phone video evidence or short video calls means that inspection reports can now be undertaken by consultants at arms-length.
Evidence submitted by the consumer or business will be collated and forwarded onto an independent inspector who specialises in the type of product the complaint is regarding. They will review the evidence and will document the findings in a report that can be used in the dispute.
These inspections, as they are virtual have no geographical limitations and can be carried out at a time to suit.
Examples of the types of complaints that Virtual Inspections can be used for
- Curtains
- Upholstery and soft furnishings
- Furniture including tables, cupboards, bookshelves and occasional furniture
- Flooring and tiling
- Operation of hinges and soft close mechanism in installations
- Damage to products or property
- Beds & mattresses
Please note this is not an exhaustive list.
Process
If you decide to proceed with a virtual inspection using the below link, you will be prompted to upload evidence during the application process. Please ensure you have this to hand before starting the application.
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Cost of a virtual inspection
If your dispute is with one of our members then you may be able to have a virtual inspection as part of the process when a complaint is escalated to the Furniture and Home Improvement Ombudsman.
If the complaint is with a business who is not a member of our scheme, then the cost of this service is £135.
Business who aren’t a member, may also apply to use this service at a cost of £135.
Both businesses and consumers can apply for a Virtual Inspection here
Apply for a Virtual Inspection here
