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Independent Inspection

An Independent report on the product or installation in question

Independent Inspections

Independent Inspections

At times, parties involved in a dispute need a little extra help in order to reach a resolution. If you are in dispute with a business that is not a member of the Ombudsman, we can provide inspections services.

There are a range of inspections that consumers can commission so as to provide evidence to back up their case.

Please note that if the business is a full member of the Ombudsman, then we are unable to carry out this service as our full alternative dispute resolution service is available to parties in this instance.

Virtual Inspection

What is a Virtual Inspection?

The quality of photographs and the availability of smart-phone video evidence or short video calls means that inspection reports can now be undertaken by consultants at arms-length.

Evidence submitted by the consumer or business will be collated and forwarded onto an independent inspector who specialises in the type of product the complaint is regarding. They will review the evidence and will document the findings in a report that can be used in the dispute.

These inspections, as they are virtual have no geographical limitations and can be carried out at a time to suit the consumer.

What will the report do

Confirm as far as is possible whether the fault(s) which the applicant has complained of is reasonable and valid.

Types of products the inspection can used for?

Examples of the types of complaints that Virtual Inspections can be used for:

  • Curtains
  • Upholstery and soft furnishings
  • Furniture including tables, cupboards, bookshelves and occasional furniture
  • Flooring and tiling
  • Operation of hinges and soft close machines in installations
  • Damage to products or property
  • Beds & mattresses

Please note this is not an exhaustive list. Where the independent inspection assessor deems that the virtual inspection will be of little to no benefit to the advancement of your case then we will contact you and arrange a refund.

All furniture, fitted kitchens, bathrooms, flooring, installations and general home improvements.

Cost of a virtual inspection

If your dispute is with one of our members then you may be able to have a virtual inspection as part of the process when a complaint is escalated to the Furniture & Home Improvement Ombudsman.

If the complaint is with a business who is not a member of our scheme, then the cost of this service is £135.



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