What is an expert inspection?
An expert inspection carried out by independent consultants who specialize in the areas they are commissioned to investigate. In depth reports are produced that can be used to further cases that have been brought to us or in courts of law as evidence.
The independent inspector will visit the product or installation in situ and examine the item in-person.
We also offer a virtual inspection service where inspectors examine evidence submitted by either a business or consumer and writes a report based on these submissions.
Virtual inspections can be used in cases where it is deemed an emergency or where there are geographical restrictions.
More information on virtual inspections can be found on this page.
Do I need an expert inspection?
That depends on whether your dispute is with a member or a non-member.
Search our database for your retailer below or view a full list of members here.
The expert inspection process
- The product or installation is examined by one of our qualified, independent professionals
- A report is prepared, including technical data, images and expert opinions.
- This report is then used by the parties, or a court, to make decisions on the validity of the issues in dispute, the cause and the appropriate remedy where possible
Dispute is with a member
If your dispute is with one of our members, visit the raise a dispute page to begin your complaint application.
After reviewing your case, if your Ombudsman deems an expert inspection necessary, this will be free of charge and we’ll organise it all for you.
Dispute is with a non- member
If your dispute is with a non-member, we cannot resolve your case with the retailer directly. However, we can carry out an expert inspection which can help you resolve the dispute yourself.
Follow the steps below to choose which report is right for you.
Independent Smart Report
Produced by the FIRA Service Technicians at the behest of the Furniture and Home Improvement Ombudsman, the Independent Smart Report is ideal for providing the consumer and retailer with an indication of the validity of the issues in dispute,the cause and the appropriate remedy where possible. Together with a succinct description of the issues found, where appropriate each report contains digitally produced images to illustrate the technicians findings.
Suitable for soft furnishings, upholstery, cabinets, wooden furniture & beds.
The cost of an inspection will vary depending on the complexity and its location. We will discuss fees with you prior to going ahead with the inspection.
Independent Expert Report
Commissioned extensively by consumers, lawyers and the adjudicating staff at the Furniture and Home Improvement Ombudsman, this report is designed to provide the parties with a document which identifies the issues in dispute and answers specific instructions and commenting further where relevant. Each report contains digital images of the item in order to illustrate any faults found. Where possible the report will equip the parties with the possible solutions available in order make cost effective repairs and the number of man hours involved in doing so. Inspections are prepared by consultants selected from a pool of trusted independent experts located throughout the UK. Each consultant prepares the report in preparation for use in Dispute Resolution or where required - formal litigation before the Court.
Home improvement installations such as kitchens, bathrooms and bedrooms. Also soft furnishings, upholstery, cabinets, wooden furniture and beds where litigation is involved.
Fees start at £350 including VAT, and vary on a case-by-case basis.
