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We recognise that manufacturers play a key role in the supply chain. Whilst retailers will often deal with a dispute in the first instance,
it’s not uncommon for those disputes to filter back through to the manufacturer. We have therefore produced a membership offering designed to support manufacturers with advice, guidance and a range of methods to support in the event of a dispute.
The Ombudsman offers a range of training courses that are accredited by City & Guilds.
If your business has a particular training need we are able to consult with you and build bespoke courses.
In addition we organise regular webinars and annual member workshops aimed at sharing information and best practice.
Our fee structure is designed to be proportionate and fair. Businesses will therefore pay an annual fee that is relative to their size.
In our experience, being a member of an Ombudsman does not increase the overall number of complaints you will receive. In the event of a dispute, you have the option to escalate the complaint to a qualified member of the team who will work with both parties to reach a resolution.