Skip to main content

Frequently Asked Questions

How can we help you?

FAQ Index

Will the number of complaints we receive increase?

In our experience, providing customers with the option of an Ombudsman does not increase the overall numbers of complaints. If one of your customers has a complaint, they must still exhaust your complaint process prior to raising their complaint with the Ombudsman.

Contact

Call us on
Monday to Friday: 9am to 5pm
Email us at