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Frequently Asked Questions

How can we help you?

FAQ Index

What might we ask you for?

As the business we will ask you to explain your understanding of the complaint, do you agree that there is a fault/issue and what has been done or could be done to put things right. To back this up, depending on the complaint, we might for things such as:

  • proof of any action taken;
  • independent reports;
  • any offers already made to resolve the complaint and copies of contracts.

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