Skip to main content

Frequently Asked Questions

How can we help you?

FAQ Index

How are we independent?

Our Board of Directors is comprised independent non-executive directors whose role is to ensure that our independence is preserved. Our Standards Board exist to help preserve our independence and provide an invaluable set of checks and balances on our work. All Standards Board members share our vision of inspiring consumer confidence and raising industry standards and do so on a voluntary basis. Governed by a set of byelaws, the Standards Board regularly review a cross section of our adjudications, to ensure they are both fair and reasonable. It also oversees our rules, practices and procedures.


Call us on
Monday to Friday: 9am to 5pm
Email us at