Webinar: Frontline Call Handling Techniques

What does the webinar cover?

This free 20 minute session is full of tips and techniques to implement into your own and your teams’ ways of working, with the aim of helping both sides reach an amicable solution as quickly as possible.

Covering:

Managing negative emotions

Using language as a tool to improve communication

Finding the balance

Why you should attend

A fresh perspective on common scenarios faced by frontline or contact centre staff on a daily basis, empowering your teams to feel more confident and manage calls more effectively.