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TRAINING

Webinar: Frontline Call Handling Techniques

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Course information

Registration closes

Tuesday 24th November 2020

Length

20 minutes

Effort

Price

£0.00

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What does the webinar cover?

This free 20 minute session is full of tips and techniques to implement into your own and your teams’ ways of working, with the aim of helping both sides reach an amicable solution as quickly as possible.

Covering:

Managing negative emotions

Using language as a tool to improve communication

Finding the balance

Why you should attend

A fresh perspective on common scenarios faced by frontline or contact centre staff on a daily basis, empowering your teams to feel more confident and manage calls more effectively.

This free 20 minute session is full of tips and techniques to implement into your own and your teams’ ways of working, with the aim of helping both sides reach an amicable solution as quickly as possible.

Covering:

Managing negative emotions

Using language as a tool to improve communication

Finding the balance

A fresh perspective on common scenarios faced by frontline or contact centre staff on a daily basis, empowering your teams to feel more confident and manage calls more effectively.

Trainer

Sarah France

Judith read Law at King’s College London for 3 years before graduating with honours in 1998. She then went on to complete the Legal Practice Course (LPC) and a training contract before qualifying as a solicitor in 2001.

Course trainers

Sarah France

Judith read Law at King’s College London for 3 years before graduating with honours in 1998. She then went on to complete the Legal Practice Course (LPC) and a training contract before qualifying as a solicitor in 2001.

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