We’ll share case studies, relevant to the goods or services that you supply to your customers to help clarify the topics covered. We’ll discuss the consumer’s compensatory entitlement by reference to the approach taken by the courts and the Ombudsman. Furthermore, we will offer practical advice on how to deal with customer complaints within the home, ensuring everything is documented in accordance with the law.
We offer accredited courses in the following areas:
- Bed & Mattress Complaints
- Home Improvement Complaints
- Furniture Complaints