Jikoni Interiors has joined the Furniture & Home Improvement Ombudsman (FHIO) giving their customers greater confidence and additional protection.
The independent, not-for profit and government approved Ombudsman scheme has offered a range of services to its members and their customers for more than a quarter of a century, including independent alternative dispute resolution, training and advice. The Ombudsman helps to provide consumers with additional peace of mind and supports businesses and their customers in finding solutions when disputes occur, without the need for costly and lengthy litigation.
Northamptonshire based fitted kitchen and bedroom furniture installation company, Jikoni claim to have years of experience creating innovative bespoke kitchens, fitted bedrooms and interior design; delivering and supplying all product ranges nationwide in the UK.
Jikoni offers made to measure kitchens which are ‘fitted by recommended professional joiners, from gloss to wooden painted, laminated and vinyl wrap kitchens and worktops in granite, quartzite, quartz, acrylic, wood or laminate materials. From planning, project management and CAD drawings through to furniture installation, covering all aspects of of kitchen and bedroom interior and design.’
By joining the FHIO scheme, a business demonstrates a commitment to raising standards by signing up to a Code of Practice and promoting consumer confidence in the sector in which they operate, adding another layer of protection for their customers. In addition, membership underlines industry best practise and an undertaking to manage complaints formally and at a level that is higher than the law prescribes. Access is provided to an established City & Guilds learning and development programme, and a dedicated Ombudsman team who are have expertise in dispute resolution and consumer law.
Equally, consumers benefit as they will be able to raise a complaint with the Ombudsman for free, if they are unable to resolve the complaint through existing channels or internal procedures.
Kevin Grix, CEO and Chief Ombudsman, the Furniture and Home Improvement Ombudsman said, “Knowing that a business subscribes to an Ombudsman helps to provide an additional layer of protection and reassurance to its customers. Customers like to feel confident when they’re spending and they want to know that if something goes wrong, there is a mechanism in place to help put it right. Consumers want to know that the business they are buying from is committed to getting it right for them and that they are going to be looked after.
“For years businesses have improved and learnt from the Ombudsman and Jikoni have now demonstrated a very tangible commitment to raising standards. By joining the Ombudsman, Jikoni are really serious about their responsibilities to consumers and we’d therefore like to extend a warm welcome to them in becoming members of our independent, government approved scheme. “
Amy George, Showroom Manager at Jikoni Interiors said, “We are pleased to be associated with and be a member of the Furniture & Home Improvement Ombudsman. We are very appreciative and confident that we have the additional support and advice of the Ombudsman when required. We share the same values of exceptional customer service and client care and will always endeavour to do the best by our customers.”.