Designers of bathrooms for people with a range of physical, cognitive and sensory impairments, Fine & Able has joined the Furniture and Home Improvement Ombudsman (FHIO). Membership of the voluntary, government approved Ombudsman scheme demonstrates a dedication to promoting fair trade, protecting consumer’s rights and signifies customer service best practise.
The accessibility design company say they are ‘specialists in working with people to future-proof their homes as they get older, as well as people looking to make adaptations for specific access needs, offering innovative accessible products and design solutions that beautifully balance access and aesthetics.‘
For more than a quarter of a century, the independent, not-for profit and government approved Ombudsman has offered a range of services to its members and their customers including independent alternative dispute resolution, training and advice. The Ombudsman helps to provide consumers with additional peace of mind and supports businesses and their customers in finding solutions when disputes occur, without the need for costly and lengthy litigation.
By joining the FHIO, a business demonstrates their continuous dedication to raising standards by signing up to a Code of Practice and promoting consumer confidence in the sector in which they operate, adding another layer of protection for their customers. In addition, membership underlines industry best practise and an undertaking to manage complaints formally and at a level that is higher than the law prescribes. Access is provided to an established City & Guilds learning and development programme, and a dedicated Ombudsman team who has expertise in dispute resolution and consumer law.
Equally, consumers are benefitted as they as they will be able to access the independent expertise of the Ombudsman for free, if they are unable to resolve the complaint through existing channels or procedures.
Kevin Grix, CEO and Chief Ombudsman, Furniture and Home Improvement Ombudsman said, “Knowing that a business subscribes to an Ombudsman demonstrates responsible business practise and having our scheme in place, provides another layer of protection for consumers and businesses alike. Therefore, we commend Fine & Able for joining the Ombudsman.”
Thomas Staines-Moore, Manager of Fine & Able, said, “We are delighted to join the Furniture and Home Improvement Ombudsman as we care deeply about our customers’ experience with us. By becoming members of this independent and respected organisation, our customers can have extra confidence that Fine & Able is a brand they can trust and will deliver the service they expect.”