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Payment Protection Policy

FHIO operate a Payment Protection Scheme. This scheme is designed to give additional protection to consumers who have paid 100% in advance of a home improvement installation (e.g. the supply and fit of a kitchen or bathroom).

For partaking businesses, FHIO holds an amount of money in a Protected Account which can be drawn upon, if needed, to pay an award of compensation to a consumer following a legitimate complaint being upheld in their favour.

This scheme provides additional security for consumers and helps to highlight responsible businesses.


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