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We don’t want people to ‘fit in’ we want them to stand out, values and a team culture are imperative to us.

Work for a friendly & progressive team!

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Case Handler

Dispute Resolution Ombudsman Limited is an independent not-for-profit, government approved Ombudsman. The Dispute Resolution Ombudsman Limited, incorporating The Furniture and Home Improvement Ombudsman and Rail Ombudsman provides alternative dispute resolution for the rail, retail, furniture, home improvement and other consumer services sectors.

Our vision is to inspire consumer confidence, raise industry standards and resolve disputes without the need for costly litigation. We are neither a consumer champion nor a trade body.

We operate independently to ensure fairness in every case. with the aim of building a bridge between both sides, to resolve disputes and reach the right resolution. We're totally independent which means we can be trusted to help reach an agreement that is fair for both parties.

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Competitive Salaries icon Competitive Salaries

We benchmark our salaries on an annual basis to ensure they remain competitive within the sector.

Holiday Allocation icon Holiday Allocation

We offer a generous holiday allocation with an extra day off for team member's birthdays.

Wellness icon Wellness

Mental health and team well-being is something we hold in high regard. We have introduced free fruit deliveries every Monday and a space where our teams can take some time out to play pool or table tennis. If sports aren't your thing, we also have an active book club.

Company Pension Scheme icon Company Pension Scheme

We offer a pension scheme through the People’s Pension who are easy to use and offer one of the largest master trust workplace pensions in the UK.

Insurance Protection icon Insurance Protection

We offer some great insurance policies to our work force to help and support them though the challenges that life can bring.

Free Parking icon Free Parking

We are lucky to be able to offer free onsite parking within our office space in Stevenage, making access to work easy and safe.

What our staff say...

Picture of Scott Mills
Scott Mills

They have supported me in achieving my goals

My name is Scott Mills and I started working at Dispute Resolution Ombudsman as an Assistant Ombudsman in April 2018. After working in sales and recruitment for a couple of years, I thought it was going to be difficult to adjust as I had no previous legal experience. The Ombudsman provided a thorough training programme which saw me through five accreditations and a BTEC qualification. After my probationary period I was promoted to the role of Ombudsman and was given the opportunity to assist in launching the Rail Ombudsman in November 2018.

The Ombudsman had created a platform for me to build the key skills I need to pursue a career in law. I recently made the decision to return to University with the aim of qualifying as a solicitor. The Ombudsman enabled me to further my studies whilst working, I am currently studying for my LPC and Master’s at the University of Hertfordshire. I have consistently felt that the Ombudsman has advocated my education and professional development, actively taken an interest in what my aspirations are and supported me in achieving my goals.


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