At times, parties involved in a dispute need a little extra help in order to reach a resolution. If you are in dispute with a business that is not a member of the Ombudsman, we can provide inspections services.
There are a range of inspections that consumers can commission so as to provide evidence to back up their case.
Please note that if the business is a full member of The Ombudsman, then we are unable to carry out this service as our full alternative dispute resolution service is available to parties in this instance.
What is a Smart Inspection?
FIRA Service Technicians will be instructed as a consultant by The Ombudsman to carry out this report on behalf of the applicant. The Smart Report is ideal for providing the consumer and retailer with an indication of the validity of the issues in dispute, the possible cause and the appropriate remedy where possible.
What will the report do
Conﬁrm as far as is possible whether the fault(s) which the applicant has complained of is reasonable and valid.
Identify possible manufacturing or design fault.Conﬁrm as far as is possible whether the fault(s) which the applicant has complained of is reasonable and valid.
Types of products the inspection can used for?
Suitable for soft furnishings, upholstery, cabinets, wooden furniture & beds.
Cost of a Smart inspection