Bed retailer joins Ombudsman amidst business growth.
Three-store independent Land of Beds has joined the Furniture & Home Improvement Ombudsman (FHIO) and in doing so has highlighted responsible business practice and demonstrated their ongoing commitment to raising standards by joining the voluntary Ombudsman scheme.
The retailer has ‘seen significant growth and scaled rapidly throughout the last year as it plans to keep pursuing its strategic growth of their ecommerce offering, as well as maintaining their store presence in the Northwest. The family-run business, which was founded more than 50 years ago, boasts an array of awards in its sector’ and have currently been shortlisted for the National Bed Federation’s (NBF) annual 2021 Bed Industry Awards in the category of ‘Online Bed Retailer of the Year’. The winners will be announced later this week at the Bed Show 2021 Gala Dinner.
The independent, not-for profit and government approved Ombudsman scheme has offered a range of services to its members and their customers including alternative dispute resolution (ADR), training and advice since 1992. The Ombudsman helps to provide consumers with additional peace of mind and supports businesses and their customers in finding solutions when disputes occur, without having to use the court system which can be costly and time consuming. Access is provided to an established City & Guilds learning and development programme, and a dedicated Ombudsman team who have expertise in dispute resolution and consumer law.
Equally, consumers benefit from the scheme as they can raise a complaint with the Ombudsman for free, if they’re unable to resolve the complaint through existing channels or internal procedures.
Kevin Grix, CEO and Chief Ombudsman, the Furniture and Home Improvement Ombudsman said, “We commend Land of Beds for joining the Furniture & Home Improvement Ombudsman scheme, as in doing so this demonstrates their ongoing commitment to protecting consumers’ rights and promoting fair trade.
“Land of Beds has demonstrated a commitment to raising standards by signing up to the Ombudsman’s Code of Practice and promoting consumer confidence in the sector in which they operate, adding another layer of protection for their customers. In addition, membership underlines industry best practise and an undertaking to manage complaints formally and at a level that is higher than the law prescribes.”
Collette Murray, Head of Customer Care from Land of Beds said, “We’re a third generation, family run business who are committed to helping as many people as possible get a great night’s sleep. Delivering excellent customer care throughout every stage of their journey with us.
“Joining the FHIO has demonstrated our commitment to not only maintaining industry standards of customer care but working to elevate them across the board as well. Our membership with the FHIO has already had a positive impact on the business, as we have received impartial advice and support which has benefited our customers and our in-house team. Our new relationship with the FHIO has solidified that our customer care is inline with industry leading practices.
“We are committed to working closely with the FHIO to ensure that we provide additional peace of mind to our customers, giving them an extra layer of protection as consumers. “