Consumer law and Understanding Home Improvement Complaints - City & Guilds accredited course

Introduction

A one-day training course which has been developed to support providers of goods and services to raise standards across their customer service provision.

Why you need to attend?

This programme will help you deal with your complaints more efficiently and in a fair manner.

How? By showing you when the consumer might have a justified complaint and giving you the tools to deal with it in the right way first time around.

What are its aims?

The programme will assist businesses to raise standards and improve the experience of their customers.

What does it cover?

• Introduction to Consumer Law including understanding key terminology and contract formation
• Consumer Rights Act 2015 implied terms and remedies
• Other Key Consumer Legislation, including those that apply to distance and off-premises sales
• Compensation payments
• Examples from the Ombudsman case book

Who is this programme suitable for?

Anyone working in the retail or service industries that deals with customer complaints, either face to face, through written communication or on the telephone, including:

• Customer Service Staff
• Customer Service Managers
• Store Managers
• Team Leaders or Supervisors

There is no length of service required.

Special Requirements

Our facilitators are experienced professionals who can adapt the content to your needs. If you have any special learning requirements, please contact us so that we can accommodate these.

Costs and Payments

This one day course costs registered businesses to the Ombudsman £199.00 (Ex VAT)

Non-registered businesses £275.00 (Ex VAT)

Payment can be made by:

Members

Online (via PayPal) and by Invoice click the Book/Register Now button

Over the phone call us on 0333 241 3209

Non-Members

By Invoice email accounts@fhio.org to register

Over the phone call us on 0333 241 3209