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TRAINING

Webinar: Frontline Call Handling Techniques

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Course information

Start Date

Wednesday 21st April 2021

Registration closes

Wednesday 21st April 2021

Length

20 minutes

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What does the webinar cover?

This 20 minute session is full of tips and techniques to implement into your own and your teams’ ways of working, with the aim of helping both sides reach an amicable solution as quickly as possible.

Covering:

Managing negative emotions

Using language as a tool to improve communication

Finding the balance

Webinar Details

Date: Wednesday 21st April

Time: 10am - 10.20am

Why you should attend

A fresh perspective on common scenarios faced by frontline or contact centre staff on a daily basis, empowering your teams to feel more confident and manage calls more effectively.

Cost

Registration to this webinar costs £10 per delegate

This 20 minute session is full of tips and techniques to implement into your own and your teams’ ways of working, with the aim of helping both sides reach an amicable solution as quickly as possible.

Covering:

Managing negative emotions

Using language as a tool to improve communication

Finding the balance

Date: Wednesday 21st April

Time: 10am - 10.20am

A fresh perspective on common scenarios faced by frontline or contact centre staff on a daily basis, empowering your teams to feel more confident and manage calls more effectively.

Registration to this webinar costs £10 per delegate

Trainer

Judith Turner

Judith read Law at King’s College London for 3 years before graduating with honours in 1998. She then went on to complete the Legal Practice Course (LPC) and a training contract before qualifying as a solicitor in 2001.

Course trainers

Judith Turner

Judith read Law at King’s College London for 3 years before graduating with honours in 1998. She then went on to complete the Legal Practice Course (LPC) and a training contract before qualifying as a solicitor in 2001.

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